1. Introduction

HopMarket is an online multivendor marketplace operating in South Africa. Customers can purchase products from different vendors, and sellers can list their products through our WooCommerce and Dokan Multivendor platform.

2. User Accounts

To place orders, manage purchases, or sell products, users may need to create an account. You are responsible for keeping your login details secure and for all activities under your account.

3. Customer Responsibilities

• Provide accurate billing, shipping, and contact information.
• Review product details before placing an order.
• Use the website only for lawful purposes.
• Do not misuse, hack, or interfere with the website.

4. Vendor Responsibilities

• Vendors must provide accurate product titles, prices, images, and descriptions.
• Vendors are responsible for product quality, stock availability, and order fulfillment.
• Vendors must not upload illegal, fake, harmful, or misleading products.
• HopMarket may remove products or suspend vendors that violate marketplace rules.

5. Products & Pricing

Product prices, availability, and descriptions are managed by vendors and may change without notice. HopMarket tries to maintain accurate information, but we do not guarantee that all product details are always error-free.

6. Orders & Payments

When you place an order, you agree to pay the full amount shown at checkout, including product price, shipping charges, and any applicable fees or taxes. Orders may be cancelled if payment fails, product stock is unavailable, or fraud is suspected.

7. Shipping & Delivery

Delivery times may vary depending on the vendor, product location, courier, and customer address within South Africa. HopMarket and vendors are not responsible for delays caused by courier issues, incorrect addresses, or events outside our control.

8. Returns & Refunds

Return and refund requests may be reviewed according to product condition, vendor policy, and applicable consumer protection rules. Products must usually be returned unused, undamaged, and in original packaging where applicable.

9. Prohibited Products

Vendors are not allowed to sell illegal, stolen, counterfeit, dangerous, restricted, or harmful products on HopMarket. We reserve the right to remove any listing that violates our policies or South African law.

10. Limitation of Liability

HopMarket provides a marketplace platform for buyers and sellers. We are not liable for indirect losses, vendor mistakes, courier delays, product misuse, or issues caused by third-party services.

11. Changes to Terms

HopMarket may update these Terms & Conditions at any time. Continued use of the website after changes means you accept the updated terms.

12. Contact Us

For questions about these Terms & Conditions, please contact us through our website: https://hopmarket.online